ComparaUno
Uno privacy notice
Information about chat history and continuity of your enquiry.
Updated on 19 October 2026
Before starting
ComparaUno asks for your authorisation before storing a conversation with Uno. You can use public catalogue tools or contact an adviser directly without starting the chat.
Information and access
We store messages, dates, preferences you share, plans viewed, consent, status and an enquiry reference. Authorised staff can review them to assist you. If you submit a sales request through chat, its identifier is linked for follow-up; that record is managed separately.
History and deletion
Access to history expires 30 days after the last activity. Expired content is progressively purged when new conversations begin. A secure cookie retrieves it in the same browser; the reference alone does not provide access. You can use Delete history. This does not erase messages sent to WhatsApp or sales requests already registered. Avoid storing conversations on shared devices.
AI and external services
Uno can use the configured catalogue and sales rules. If AI replies are enabled, you will be informed about the processing of necessary context through OpenAI. A direct WhatsApp link does not automatically transfer the entire history; it does share information included in the message URL with WhatsApp.
Continuity and limits
Transferring context to another channel requires an enabled integration, separate authorisation and number verification where applicable. If unavailable, you can share only the reference with an adviser. Chat does not itself confirm debt, coverage, subscriptions or payments. Do not send passwords, banking information or document photos.
Contact and rights
For assistance, access, correction or deletion in other systems, contact soporte@ComparaUno.cl. The team will verify your identity without asking for your password. The general privacy policy describes other website processing.